Regulatory compliance
The rules this work is built to
e-Solve Group is a service provider to banks, NBFCs, fintech lenders and other regulated entities. We are not ourselves regulated by the Reserve Bank of India — the work we do is built to the standards our clients are bound by. Each document below opens on rbi.org.in.
- RBI (Non-Banking Financial Company – Responsible Business Conduct) Directions, 2025RBI/DOR/2025-26/362 · effective 28 November 2025Fair Practices Code, the Code of Conduct for recovery agents, and grievance redressal obligations.Open PDF(opens in a new tab)
- RBI (Non-Banking Financial Company – Managing Risks in Outsourcing) Directions, 2025RBI/DOR/2025-26/363 · effective 28 November 2025How a regulated entity must risk-manage the outsourcing of financial services, recovery and IT to a partner such as e-Solve.Open PDF(opens in a new tab)
- RBI (Digital Lending) Directions, 2025Effective 8 May 2025Data privacy, borrower consent and conduct across digital and tech-enabled lending and recovery touchpoints.Open on rbi.org.in(opens in a new tab)
- Reserve Bank – Integrated Ombudsman Scheme, 2021Effective 12 November 2021RBI's grievance redressal framework for regulated entities, which our own complaints process is modelled on.Open PDF(opens in a new tab)
The 2022 circular on recovery agents (DOR.ORG.REC.65/21.04.158/2022-23) and the 2023 Master Direction on outsourcing of information technology services were repealed on 28 November 2025 and consolidated into the Directions above, so they are not listed here. Last reviewed: 12 September 2026.