Bot Calling & IVR

Automated calling and IVR for banks, NBFCs and fintech lenders

Voice bots and IVR for reminders, confirmations and payment information — at volume, inside RBI contact windows, with a person one request away.

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What happens on an automated callAutomated call: Bot disclosed upfront, then IVR options: Reminder · confirmation · payment information, then Call resolved: Self-service complete. At any point: person on request, then live agent.Automated callBot disclosedupfrontIVR optionsReminder ·confirmation ·payment informationCall resolvedSelf-servicecompletePerson on requestLive agent
of every call
Disclosed at the startof every call
on request
A personon request
named sign-off
Nothing dials withoutnamed sign-off
enforced by the system
Contact windowsenforced by the system

What it is used for

Used for

  • Payment reminders and due-date notices
  • Payment confirmations
  • Promise-to-pay capture
  • Contact-detail verification
  • Callback requests
  • Routing inbound callers to the right team

Not used for

  • Negotiating or settling a debt
  • Varying a loan
  • Delivering legal notices
  • Contacting family, employers or references
  • Asking for or accepting money directly

Key Features

AI-driven call scheduling & routing
Multilingual voice automation
CRM & workflow integration
Consistent delivery at scale
Smart escalation logic

Benefits

1

Reduced operational costs through automated engagement

2

Faster, consistent outreach across high-volume segments

3

Better customer experience with structured, predictable workflows

4

Higher efficiency with fewer manual interventions

5

Improved tracking through integrated reporting systems

Frequently asked questions

Ready to Get Started?

Let's discuss how our automated bot calling & ivr systems services can help achieve your business objectives.