Repossession Services
Asset repossession for banks, NBFCs and fintech lenders
Asset repossession (e.g., vehicle repossession) support for banks, NBFCs and fintech lenders. It carries the highest regulatory and reputational risk in collections, and is usually delivered by people the lender has never met. Here it is our own officers, on your written instruction, against a security interest in your own loan agreement.
- Security interestAlready in the loan agreement you signed with the borrower.
- Written authorityYou instruct the repossession in writing, citing that interest.
- Directly employed officerOur own trained, DRA-certified staff — never a third-party agent.
- Taking custody recordInventory and condition documented at the vehicle, with photographs.
- HandoverThe asset delivered to the yard you name, against a receipt.
- no vendors, no franchisees
- Directly employed field officersno vendors, no franchisees
- field staff
- DRA certifiedfield staff
- current RBI guidelines
- Conducted percurrent RBI guidelines
- from taking to handover
- Custody recordedfrom taking to handover
The repo agent at the door
The term borrowers use is “repo agent”; the term lenders use is “repossession agency”. Either way, the person who arrives is a directly employed e-Solve field officer, and here is what that means in practice.
Directly employed
On e-Solve’s payroll, in all 17 states we operate in. No vendors, no franchisees, no locally engaged recovery agents. There is no third party between the conduct standard you agreed and the person standing in front of your borrower.
DRA certified
All field staff hold a current certificate, ahead of the 1 January 2027 mandate.
Recorded in Tejas
The visit is recorded in the Tejas field app as it happens — timed, located, and captured with the outcome. That protects the borrower and it protects the officer, because a complaint made a week later is answered from a contemporaneous record rather than a recollection.
Key Features
Benefits
Higher success rates through structured and compliant processes
Lower legal and operational risk with regulatory-aligned workflows
Preserved customer relationships via sensitive, respectful handling
Efficient documentation & tracking for audit-ready operations
Faster timelines through coordinated field and back-office effort
Cost-effective operations with optimized field deployment
Frequently asked questions
Find answers to common questions about our services