Customer Operations
Customer lifecycle management that keeps customer relationships moving
Customer operations delivered by e-Solve's own workforce for organisations that need dependable support, verified information and thoughtful engagement at every stage of the relationship.
From a customer's first interaction through ongoing support, retention and field verification, e-Solve helps organisations run the work that keeps relationships informed, responsive and well managed. Each service can stand on its own or work as part of a wider customer lifecycle management programme.
- in the industry
- 30 yearsin the industry
- all directly employed
- 2,500+ trained professionalsall directly employed
- across 17 states
- 30+ officesacross 17 states
- ISO 9001:2015
- ISO 27001:2022ISO 9001:2015
How an engagement works
Every engagement is built around your requirements, with clear workflows, dedicated teams, controlled information access, defined escalations and reporting.
You choose the services, customer groups, communication channels and volumes. We agree the information our teams need, the actions they can take and the matters that must return to your organisation.
Each activity is handled by a team trained for that work. Customer support, outbound engagement, retention and field verification are organised around their own processes and responsibilities rather than treated as one generic calling function.
Teams work to the agreed process, maintain a clear record of each interaction or verification, and report the information your organisation needs to manage service quality and customer outcomes.
Customer Lifecycle Management is focused on customer support, customer engagement, verification and retention. It can be contracted independently of e-Solve's debt-management services, with its own scope, operating controls and reporting. Integrated Debt Management