Two service lines. One operation.

Debt management and customer lifecycle management

Technology-led debt management services for lenders, alongside customer support and field verification for consumer-facing organisations, powered by e-Solve’s in-house CRM, field app and AI-assisted operations

in the industry
30 yearsin the industry
trained professionals
2,500+trained professionals
across 17 states
30+ officesacross 17 states
ISO 9001:2015
ISO 27001:2022ISO 9001:2015
How an e-Solve engagement runsIntegrated Debt Management and Customer Lifecycle Management converge through a governance layer into one managed operation that is governed, secure and fully audit-trailed.₹IntegratedDebt ManagementCustomer LifecycleManagementONE MANAGED OPERATIONGOVERNED · SECURE · AUDIT TRAIL

Trusted by BANKs, NBFCs, FINTECH & TELECOM Companies

Why lenders appoint e-Solve as their National Debt Collection Partner

A tele-caller sees yesterday's field visit. A field officer sees last week's dispute. Every call, message and visit writes to the same account record, so the channels never contradict each other.

How we operate
  1. 01

    Directly Employed Workforce

    No vendors, no franchisees. Every agent at a borrower's door is on our payroll and carries our identification.

  2. 02

    DRA-Certified Calling & Field Staff

    Everyone who speaks to a borrower holds a current DRA certificate — ahead of the January 2027 mandate.

  3. 03

    Contact Windows Enforced by the System

    08:00–19:00, and 09:00–18:00 for microfinance. A hard dispatch block, not an instruction left to the agent.

  4. 04

    Automation Never Runs Unsupervised

    No system contacts a borrower unsupervised. Every automated action is signed off by our experts.

Services

MULTILINGUAL & GEOGRAPHIC REACH

Serving clients across 17+ states with dedicated teams

Operational States (17)

• Andaman & Nicobar Islands
• Andhra Pradesh
• Assam
• Bihar
• Chhattisgarh
• Gujarat
• Jharkhand
• Karnataka
• Kerala
• Madhya Pradesh
• Maharashtra
• Odisha
• Tamil Nadu
• Telangana
• Tripura
• Uttar Pradesh
• West Bengal
Pan-India Operations Map

Agent Presence

2000+ trained Debt Recovery Agents (DRAs) across these states, ensuring strong local engagement.

Languages Supported

End-to-end multilingual capability aligned with regional markets.

17+ States

10,000+ operational pincodes across India.

GRIEVANCE REDRESSAL

We are committed to addressing your concerns promptly and fairly through our comprehensive grievance redressal process.

1

LODGING THE COMPLAINT

Submit your complaint through our online portal, email, or phone

2

ACKNOWLEDGEMENT

We acknowledge receipt within 24 hours with a reference number

3

REVIEW & INVESTIGATION

Our team thoroughly reviews and investigates your complaint

4

RESOLUTION & RESPONSE

We provide a comprehensive response with our findings

5

ESCALATION (IF UNRESOLVED)

Complaint escalated to senior management for further review

6

CLOSURE & FEEDBACK

Complaint closed and feedback collected for improvement

Need Assistance?

Contact our support team for immediate help with the grievance process.

Email
info@esolvegroup.com
Phone
+91-3335115633
Response
Mon-Sat 09:30 AM to 06:30 PM IST

What Our Clients Say

Real feedback from financial institutions we've partnered with

D
Dhiraj Changia
Kotak Mahindra Bank

e-Solve has demonstrated remarkable progress over the past 12 months, significantly enhancing overall performance and operational efficiency. The consistent improvement in caller productivity, coupled with the development of skilled manpower, reflects the team’s commitment to excellence and continuous learning. This growth has directly contributed to stronger business outcomes and improved service quality. The leadership and dedication shown by e-Solve act as a strong benchmark for partnership and performance. As the next step, we request the necessary action on the ROB to ensure continued progress and achievement of business objectives. Congratulations to the entire e-Solve team!

D
Dhawal Tahalani
DMI Finance

e-Solve as an organisation has excellent leadership. Rajesh Gupta and Anjana Gupta have a strong understanding of the market, client requirements, and are very comfortable communicators, making it a pleasure to work with e-Solve as an organisation. I have been associated with them for almost five years, and both their service and performance delivery are consistently top-notch, including the manpower associated with the organisation.

S
Shishir Choudhary
HDFC Bank

The company has shown tremendous growth, which can be seen by the way they have expanded from Kolkata to almost all cities and states in India. It has shown tremendous potential.

Frequently Asked Questions

Find answers to common questions about our services

Start a conversation

Tell us the portfolio, the buckets and the states, and we will tell you plainly what we would run, how it would be governed and what we would not take on.