Two service lines. One operation.
Debt management and customer lifecycle management
Technology-led debt management services for lenders, alongside customer support and field verification for consumer-facing organisations, powered by e-Solve’s in-house CRM, field app and AI-assisted operations
- in the industry
- 30 yearsin the industry
- trained professionals
- 2,500+trained professionals
- across 17 states
- 30+ officesacross 17 states
- ISO 9001:2015
- ISO 27001:2022ISO 9001:2015
Trusted by BANKs, NBFCs, FINTECH & TELECOM Companies
Why lenders appoint e-Solve as their National Debt Collection Partner
A tele-caller sees yesterday's field visit. A field officer sees last week's dispute. Every call, message and visit writes to the same account record, so the channels never contradict each other.
How we operateEvery caller and field officer is on our payroll — no vendors, no franchisees. All hold a current DRA certificate, ahead of the January 2027 mandate, and carry ID, a borrower can verify by phone.
Who knocks on the doorAI prioritises accounts and picks the channel, but no system acts unsupervised. Every automation is released by our technology team, and your data never trains a model for another client.
How the AI is governed- 01
Directly Employed Workforce
No vendors, no franchisees. Every agent at a borrower's door is on our payroll and carries our identification.
- 02
DRA-Certified Calling & Field Staff
Everyone who speaks to a borrower holds a current DRA certificate — ahead of the January 2027 mandate.
- 03
Contact Windows Enforced by the System
08:00–19:00, and 09:00–18:00 for microfinance. A hard dispatch block, not an instruction left to the agent.
- 04
Automation Never Runs Unsupervised
No system contacts a borrower unsupervised. Every automated action is signed off by our experts.
Services
Integrated Debt Management
Comprehensive debt management services
- Debt Management (Hybrid Model)
- Asset Repossession & Field Interventions
- Omnichannel Customer Communication
- Automated Bot Calling & IVR Systems
- Explore More
Customer Lifecycle Management
End-to-end customer engagement and retention strategies
- Explore More
Technology & Analytics
AI-enabled technology and analytics solutions
MULTILINGUAL & GEOGRAPHIC REACH
Serving clients across 17+ states with dedicated teams
Operational States (17)

Agent Presence
2000+ trained Debt Recovery Agents (DRAs) across these states, ensuring strong local engagement.
Languages Supported
End-to-end multilingual capability aligned with regional markets.
17+ States
10,000+ operational pincodes across India.
GRIEVANCE REDRESSAL
We are committed to addressing your concerns promptly and fairly through our comprehensive grievance redressal process.
LODGING THE COMPLAINT
Submit your complaint through our online portal, email, or phone
ACKNOWLEDGEMENT
We acknowledge receipt within 24 hours with a reference number
REVIEW & INVESTIGATION
Our team thoroughly reviews and investigates your complaint
RESOLUTION & RESPONSE
We provide a comprehensive response with our findings
ESCALATION (IF UNRESOLVED)
Complaint escalated to senior management for further review
CLOSURE & FEEDBACK
Complaint closed and feedback collected for improvement
Need Assistance?
Contact our support team for immediate help with the grievance process.
- info@esolvegroup.com
- Phone
- +91-3335115633
- Response
- Mon-Sat 09:30 AM to 06:30 PM IST
What Our Clients Say
Real feedback from financial institutions we've partnered with
e-Solve has demonstrated remarkable progress over the past 12 months, significantly enhancing overall performance and operational efficiency. The consistent improvement in caller productivity, coupled with the development of skilled manpower, reflects the team’s commitment to excellence and continuous learning. This growth has directly contributed to stronger business outcomes and improved service quality. The leadership and dedication shown by e-Solve act as a strong benchmark for partnership and performance. As the next step, we request the necessary action on the ROB to ensure continued progress and achievement of business objectives. Congratulations to the entire e-Solve team!
e-Solve as an organisation has excellent leadership. Rajesh Gupta and Anjana Gupta have a strong understanding of the market, client requirements, and are very comfortable communicators, making it a pleasure to work with e-Solve as an organisation. I have been associated with them for almost five years, and both their service and performance delivery are consistently top-notch, including the manpower associated with the organisation.
The company has shown tremendous growth, which can be seen by the way they have expanded from Kolkata to almost all cities and states in India. It has shown tremendous potential.
Frequently Asked Questions
Find answers to common questions about our services
Start a conversation
Tell us the portfolio, the buckets and the states, and we will tell you plainly what we would run, how it would be governed and what we would not take on.