Debt management and customer lifecycle management
Why lenders appoint e-Solve as their debt collection agency
e-Solve runs Integrated Debt Management and Customer Lifecycle Management for banks, NBFCs, fintech lenders and telecom operators — with our own employees, on our own software, across 17 states.
How we operateEvery caller and field officer is on our payroll — no vendors, no franchisees. All hold a current DRA certificate, ahead of the January 2027 mandate, and carry ID a borrower can verify by phone.
Who knocks on the doorAI prioritises accounts and picks the channel, but no system acts unsupervised. Every automation is released by our technology team, and your data never trains a model for another client.
How the AI is governed- 01
Directly Employed Field Agents
No vendors, no franchisees. Every agent at a borrower's door is on our payroll and carries our identification.
- 02
DRA-Certified Calling & Field Staff
Everyone who speaks to a borrower holds a current DRA certificate — ahead of the January 2027 mandate.
- 03
We Never Handle Borrower Money
Payments go straight to you by app or UPI. No e-Solve account, link, wallet or QR code is ever in the path.
- 04
Contact Windows Enforced by the System
08:00–19:00, and 09:00–18:00 for microfinance. A hard dispatch block, not an instruction left to the agent.
- 05
Automation Never Runs Unsupervised
No system contacts a borrower unsupervised. Every automated action is signed off by our tech team.
What we run
Three service lines, delivered by the same operation and the same platform.
Integrated Debt Management
Recovery delivery across the full delinquency curve, from early-bucket reminders to field recovery and asset repossession.
- Debt Management (Hybrid Model)
- Asset Repossession & Field Interventions
- Omnichannel Customer Communication
- Automated Bot Calling & IVR Systems
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Customer Lifecycle Management
The work on either side of collections — keeping good customers, verifying who they are and where they are, and answering them when they call.
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Technology & Analytics
The software the operation runs on, built and maintained in-house. Our own CRM and field app, integrated with your systems.
Pan-India Presence
Serving clients across 17+ states with dedicated teams
Operational States (15)
17+ States
Nationwide coverage
2500+ Team
Dedicated professionals
50+ Offices
Strategic locations
GRIEVANCE REDRESSAL
We are committed to addressing your concerns promptly and fairly through our comprehensive grievance redressal process.
LODGING THE COMPLAINT
Submit your complaint through our online portal, email, or phone
ACKNOWLEDGEMENT
We acknowledge receipt within 24 hours with a reference number
REVIEW & INVESTIGATION
Our team thoroughly reviews and investigates your complaint
RESOLUTION & RESPONSE
We provide a comprehensive response with our findings
ESCALATION (IF UNRESOLVED)
Complaint escalated to senior management for further review
CLOSURE & FEEDBACK
Complaint closed and feedback collected for improvement
Need Assistance?
Contact our support team for immediate help with the grievance process.
- info@esolvegroup.com
- Phone
- +91-3335115633
- Response
- Mon-Sat 10 AM to 7 PM IST